Cancellation Policy

This agreement is between you, the user, and Keycorp Developments Pty Limited trading as Lamrock Lodge Bondi Beach ( Lamrock Lodge ) .

1 . You acknowledge that Lamrock Lodge facilitates confirmed reservations for accommodation services and that Lamrock Lodge own, operate, or provide your accommodation.

2 . When you make a reservation, you shall pay a non-refundable deposit equal to one night stay. Rates vary according to seasons. The balance is payable to Lamrock Lodge upon arrival.

3. The rates provided for you on this website are available through Keycorp Developments Pty Limited Trading As Lamrock Lodge (LAMROCK LODGE). Rates advertised on our website are subject to availability.

4. Your credit card will be charged ONLY after the booking is confirmed. Once the credit card is processed, we will email your CONFIRMATION.

Please note, that on rare occasions, the booking may be charged in a different currency to the one you chose on the website, or were quoted in. The cost of your booking is converted using our bank's exchange rates on the day of the transaction. All transactional and charge information will be shown on your Receipt/Invoice.

5. Due to processing requirements, on occasion LAMROCK LODGE is unable to confirm a reservation immediately. Below is the usual response time taken to confirm reservations for LAMROCK LODGE when immediate confirmation is not available:

• 1 to 2 days

Disclaimer: Whilst we endeavour to process your booking request within the time guidelines shown above, unfortunately at times we are unable to finalise your request within this limit. Circumstances that may cause delays in replying to you include international public holidays and time zone differences.

6. If you cancel after receiving your confirmation (email or any means) or you fail arriving to the Lodge, you will lose your one night deposit.

Bookings during Christmas Festive Season (from December 20th to January 2nd)

A NON-REFUNDABLE deposit of $125 per person must be paid for bookings during Christmas Festive Season from December 20th to January 2nd.

Important note - The default currency to be used for cancellation fees will be AUSD.

7. All cancellations must be made IN WRITING using one of the following methods:

• email to admin@lamrocklodge.com
• A fax on the number listed below:

Australia :

+61 (02) 9300 9582

When you contact us, we require the following, so that we may efficiently process your request and reply to you:

• Email Address used in the booking
• Name and Surname used in the booking
• Original booking details

A Cancellation must be confirmed back to you by one of our consultants. If you have not received a confirmation of the cancellation within 24 hours after submission, it means we have not received it and you must resubmit it.

8 . You must use a credit card to guarantee a reservation. You can pay through our website payment gateway system which security is ensured by GeoTrust through 128 bit encryption. You agree that all information you provide, including credit card information will be accurate and complete.

9 . Lamrock Lodge makes all reasonable efforts to ensure that all credit card transactions are secure. However, if unauthorized charges appear on your credit card statement for the card used on Lamrock Lodge at any time during or after you make your reservation, Lamrock Lodge is not liable or responsible in any way for any damage or loss suffered.

10 . Deposit is non-refundable. In the highly unlikely event of a problem arising, our liability to you, if any, is limited to the deposit you paid.

11 . Cancellation must be made via email (admin@lamrocklodge.com) or fax +61 2 9300 9582. Lamrock Lodge does not accept responsibility for cancellations by the user regardless of the circumstances in which the cancellation is made.

12 . All amendments to your reservation must be notified to and agreed with Lamrock Lodge directly.

13 . It shall be the user’s responsibility to disclose to the Lamrock Lodge any physical or mental condition to which you or a member of your party is subject to and of which to the Lamrock Lodge should be notified and which may require special facilities.

14 . We will, but are not responsible for, issue notification from the Lamrock Lodge website to confirm your reservation. Upon completion of the initial transaction Lamrock Lodge is not responsible for any overbooking, or other issue that may arise between the user and the Lamrock Lodge .

15 . All transactions through the Lamrock Lodge website are final..

16 . In the event of no-show without cancellation, Lamrock Lodge has the right to charge the first nights accommodation..

17 . It’s responsibility of the end user to keep updated with any changes made by the Lamrock Lodge within their own specific policies or Terms and Conditions.

18 . Lamrock Lodge reserves the right to change these terms and conditions as well as the contents of this website for any reason and without notice. This right shall not affect the terms and conditions accepted by you upon making a legitimate reservation.

19 . This agreement shall be governed by the laws of the state on New South Wales , Australia Law applicable therein.